Appeals, complaints and claims regarding the quality of electricity or natural gas supply and other services of OPERATOR ENERHII LLC are submitted in writing.
- By e-mail: info@operator.in.ua
- By post: 65086, Odesa, 61V Vladyslava Buvalkina St., non-residential premises 42
- By phone (consultation): +38 (073) 130-30-33, Mon–Fri, 09:00–18:00
How to submit an appeal
- Describe the situation
State your name or organisation, contact details, the essence of the issue and your demand. - Send it to us
By e-mail or by post to the company’s address. - Receive a reply
We will review your appeal and respond within the time limits set by legislation. - Disagree with the decision?
Use the dispute resolution procedure.
“Energy Online” mobile app
You can also use the “Energy Online” (EnergyOnline) mobile application, developed by the DiXi Group analytical centre with the support of NEURC (the National Energy and Utilities Regulatory Commission). It lets you apply for compensation for breaches of quality standards.
Want to sign a contract? See the contract guide or gas prices; for businesses we prepare an individual commercial offer — write to us via the Contacts page.